The Caregiving Concierge™
Terms of Service
The agreement between you and us: what the Service provides, how subscriptions work, your responsibilities, and how either of us can end access.
Effective: 09/07/2026 · Last updated: 09/07/2026
01 Agreement to these terms
Creating an account, starting a trial, subscribing, or using the Service means you accept these terms.
These Terms of Service ("Terms") are a binding agreement between you and AdVantage Digital, LLC ("we," "us," "our"), covering The Caregiving Concierge™ website and web application (the "Service"). By creating an account, starting a trial, completing checkout, or otherwise accessing or using the Service, you acknowledge that you have read and agree to these Terms, our Privacy Policy, our Subscription & Cancellation terms, and our Medical & Professional Disclaimer.
If you do not agree, do not use the Service.
02 Who can use the Service
The Service is for adults in the United States.
You must be at least 18 years old and able to enter a binding contract. The Service is offered for use in the United States; we make no claim that it is appropriate or available elsewhere.
03 Your account
Use accurate information, protect your login, and invite each member through their own account.
You agree to provide accurate registration information and keep it current. Do not share login credentials. Invite each member separately so access can be managed and activity can be associated with the correct account. Use a strong, unique password, secure devices used to access the Service, and sign out on shared devices.
Notify us immediately at support@advantagedigital.co if you suspect unauthorized access.
Each paid subscription covers one care workspace. The Workspace Owner manages the subscription and billing. A Workspace Owner may invite an unlimited number of family members and caregivers to that workspace. Each additional care workspace requires its own subscription.
04 Not medical, legal, or financial advice
This is an organization and record-keeping tool, not a clinician. Never make a care decision based on the Service alone.
The Service is an organization and record-keeping tool. It is not a medical device, and we are not a healthcare provider, pharmacy, law firm, or financial advisor.
Nothing in the Service—including reminders, reports, checklists, educational content, or any AI-generated feature or output if and when made available—constitutes medical, legal, tax, or financial advice or establishes a professional relationship of any kind.
Always consult the care recipient's licensed healthcare providers before making decisions about medications, treatment, or care. Consult a licensed attorney about legal documents and an appropriate professional about financial matters.
Reminders and due-date features are conveniences, not guarantees. Do not rely on the Service as the sole system for administering medication or attending appointments.
The Service is designed for personal and family caregiving use. Unless we enter into a separate written agreement, including a Business Associate Agreement where applicable, the Service is not offered to covered entities or business associates for use as a HIPAA-regulated system. Do not use the Service in a regulated professional capacity without our written authorization.
05 Emergencies
The Service does not call for help. You do.
The Service does not monitor anyone and does not contact emergency services. Features such as the Emergency Card and emergency contacts store information for you to share—they do not transmit alerts. In a medical emergency, call 911 or your local emergency number immediately.
06 Trial, subscriptions & billing
The 14-day trial requires no card and does not become paid automatically. A paid subscription renews until automatic renewal is turned off.
Free trial. New accounts can start with a 14-day Complete Care trial. No payment method is required, and the trial ends without automatically becoming a paid subscription. When the trial ends, paid-feature access ends unless the Workspace Owner separately chooses and purchases a paid plan.
Plans. Essentials is $9.99 per month or $99 per year; Care Management is $16.99 per month or $169 per year; and Complete Care is $24.99 per month or $239 per year. Prices are in U.S. dollars. The plan, billing interval, promotional discount, taxes, and total shown at checkout control.
Automatic renewal. After the Workspace Owner separately chooses a paid plan, the subscription renews automatically monthly or annually, according to the billing interval selected at checkout, until automatic renewal is turned off. By completing checkout, the Workspace Owner authorizes the recurring charges disclosed there. This automatic-renewal provision does not apply to the free trial.
Payment processing. Stripe processes subscription payments. We do not receive or store complete payment-card numbers. The Workspace Owner agrees to keep a valid payment method on file for a paid subscription.
Failed payments. If a renewal payment fails, we may retry the payment and send account notices. Paid access may continue for up to seven days while the payment is resolved. If payment remains unresolved after that period, we may suspend access or cancel the subscription.
Taxes. Prices exclude applicable taxes, which may be added where required.
Tier changes. Changing tiers during an active billing period is not currently supported. If that capability becomes available, any timing, charges, or credits will be shown before the Workspace Owner confirms a change.
07 Promotions & price changes
Offer-specific terms control promotions. Future price changes will follow applicable notice and consent requirements.
Promotional codes. A valid promotional code applies the discount and other terms shown with the offer or at checkout. Promotional offers may be subject to eligibility, plan, duration, expiration, and other disclosed conditions. Unless expressly stated otherwise, promotional codes cannot be combined, transferred, resold, or redeemed for cash.
Price changes. We may change plan prices for future billing periods. Before a change affects an existing subscription, we will provide the notice and cancellation information required by applicable law. Where applicable law requires affirmative consent to a price increase, the increase will not apply without that consent.
08 Cancellation, refunds & data
The free trial ends automatically. Turn off renewal for a paid subscription any time and keep access through the period already paid for.
Cancellation. The Workspace Owner may turn off automatic renewal at any time through Account & Billing using the Stripe Customer Portal. Online cancellation is available after reasonable account authentication and does not require contacting a representative. Turning off automatic renewal stops future renewal charges; paid access continues through the end of the current paid billing period. If you cannot access the portal, contact support@advantagedigital.co.
Refunds. Payments are generally nonrefundable, and we do not provide prorated refunds or credits for unused time, except where required by law or stated in a written promotional offer or checkout term. Because no payment is collected for the free trial, there is no trial charge to refund.
Your data after cancellation. Cancellation does not automatically delete workspace information. Before paid access ends, save copies using the download, print, or other saving features currently available. Retention and deletion are governed by our Privacy Policy. A Workspace Owner may request deletion by contacting support, subject to legal, billing, security, fraud-prevention, and backup-retention exceptions.
09 Your content
As between you and us, you keep the rights you lawfully hold in the content you add. We process it as described here and in the Privacy Policy.
As between you and us, you retain the rights you lawfully hold in the information, files, and documents you enter or upload ("Your Content"). You authorize us and service providers acting on our behalf to host, store, reproduce, transmit, and display Your Content only as needed to provide, secure, administer, troubleshoot, support, and improve the Service, comply with law, and enforce these Terms.
We do not use care-record content to train generalized artificial-intelligence models. Retention and deletion of Your Content are governed by our Privacy Policy and do not necessarily occur immediately when access ends.
You are responsible for the accuracy of Your Content. We do not review or verify it, and we are not responsible for decisions made based on it.
10 Authority over care recipient information
You are telling us you have the right to record and share this person's information.
By entering information about a care recipient, you represent and warrant that you have the legal authority or that person's consent to collect, store, and share it—for example, as their agent under a power of attorney or healthcare proxy, as their guardian or conservator, or with their informed permission.
You are responsible for honoring the care recipient's wishes about what is recorded and who may see it, and for complying with any law that applies to you in handling their information.
11 Members & permissions
Invite carefully. Access follows each member's assigned Owner, Caregiver, or Viewer role.
The Workspace Owner may invite an unlimited number of family members and caregivers and assign an available Owner, Caregiver, or Viewer role. Actions and access vary by role as described in the Service. You are responsible for invitations, role selection, and promptly removing access when it is no longer appropriate.
Removing access prevents future access through the Service but cannot retrieve information someone already copied or downloaded. Members must use separate credentials and follow these Terms. We operate the Service's safeguards as described in our Privacy Policy.
12 Acceptable use
Do not break the law, interfere with the Service, or use it against the person you are supposed to be caring for.
You agree not to:
- Use the Service unlawfully, or to harass, exploit, defraud, or surveil anyone—including a care recipient—without authority.
- Upload malware, attempt to breach security, access another account, or probe or scan our systems.
- Reverse engineer, decompile, scrape, or create derivative works from the Service, except to the extent applicable law expressly permits.
- Resell, sublicense, or provide the Service to third parties except through a written partner agreement with us.
- Use the Service to provide regulated or licensed professional services to clients without a separate written agreement with us.
- Interfere with the Service's operation or place unreasonable load on it.
We may suspend or terminate accounts that violate this section.
13 The AI Assistant
The in-app AI Caregiving Concierge assistant is not currently available for public use.
We do not send care-record content to an AI provider through that feature or use care-record content to train generalized artificial-intelligence models. Before activating the AI Assistant, we will identify the provider, explain what information may be sent, disclose applicable retention and model-training terms, and provide any consent or choices required.
14 Our intellectual property
The Service, brand, and materials are ours. You receive permission to use them, not ownership of them.
The Service, including its software, design, text, graphics, templates, printables, training materials, and the marks "The Caregiving Concierge" and associated logos, is owned by us or our licensors and protected by intellectual property law. We grant authorized users a limited, revocable, non-exclusive, non-transferable license to use the Service for personal and family caregiving purposes while they have authorized access, including during a free trial or active paid subscription. All rights not expressly granted are reserved.
Publicly offered free resources and printable documents may be downloaded and printed for personal, noncommercial caregiving use. They may not be redistributed, resold, or used commercially without our written permission.
Feedback. If you send us suggestions, we may use them without obligation or compensation to you.
15 Availability & changes
We aim for reliable service but cannot promise zero downtime, and features will evolve.
We work to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance and may add, modify, or discontinue features. If we discontinue a material feature or the Service entirely, we will give reasonable notice where practicable and, where feasible, an opportunity to save copies using the download, print, or other saving features then available.
You are responsible for keeping your own copies of critical information. Do not rely on the Service as your only record of essential documents.
16 Disclaimer of warranties
The Service is provided as-is.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT CONTENT WILL BE ACCURATE OR COMPLETE, OR, IF AN AI-GENERATED FEATURE IS LATER OFFERED, THAT ITS OUTPUT WILL BE ACCURATE OR COMPLETE. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
17 Limitation of liability
Where the law allows, our financial responsibility is limited.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including, where applicable, liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, or death or personal injury caused by negligence. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
18 Indemnification
You are responsible for certain third-party claims caused by your unlawful use, material breach, or lack of authority.
To the extent permitted by law, you agree to indemnify and hold harmless AdVantage Digital, LLC and its officers, employees, and agents from third-party claims, damages, liabilities, and reasonable expenses arising to the extent caused by your unlawful use of the Service, your material breach of these Terms, Your Content, your lack of legal authority over care recipient information, or your intentional misconduct.
19 Termination
You may stop using the Service. We may suspend or end access for serious violations, non-payment, safety, security, or legal reasons.
You may stop using the Service at any time. The free trial ends automatically after 14 days, and the Workspace Owner may cancel a paid subscription as described in section 08.
We may suspend or terminate access for a material violation of these Terms, unresolved non-payment, a threat to the Service or other users, or where required by law, with notice where practicable. On termination, the license to use the Service ends, and Your Content is handled as described in section 08 and the Privacy Policy. Sections 09, 10, and 14–21 survive termination to the extent their nature requires.
20 Disputes
Contact us first so we have a fair opportunity to resolve the issue.
Informal resolution first. Before filing a legal claim, contact us at support@advantagedigital.co and give us 30 days to try to resolve it.
If a dispute cannot be resolved informally, either party may bring a claim in a court of competent jurisdiction, subject to applicable law. Nothing in these Terms limits rights that cannot legally be waived.
21 General terms
Standard legal housekeeping.
Entire agreement. These Terms, our Privacy Policy, Subscription & Cancellation terms, Medical & Professional Disclaimer, and any applicable checkout or order confirmation form the agreement between us regarding the Service. Checkout and order terms control the selected plan, price, discount, and billing interval.
Electronic notices. We may provide notices by email, through the Service, or by posting them on the website where permitted. You agree to keep your account email address current.
Changes. We may update these Terms. We will update the "Last updated" date and provide notice of material changes as required by law. We will obtain affirmative acceptance when applicable law requires it. Price changes are also governed by section 07.
Severability. If a provision is unenforceable, the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
22 Contact us
Questions about these terms? Email us.
The short version
We give you a place to organize care. You decide what information to add and whom to invite. We use safeguards designed to protect information, but no system is completely secure. We do not sell care-record content or share it for targeted advertising. Nothing here replaces a doctor, lawyer, financial professional, or 911.
© 2026 The Caregiving Concierge™ · A product of AdVantage Digital, LLC · Privacy Policy · Subscription & Cancellation · Medical & Professional Disclaimer