Subscription & Cancellation

How the 14-day free trial, paid plans, automatic renewal, billing, and cancellation work.

Effective: 09/07/2026 · Last updated: 09/07/2026

01 14-day free trial

In plain termsTry Complete Care for 14 days. No card is required, and the trial does not become a paid subscription automatically.

New accounts can start with 14 days of Complete Care access. We do not collect payment information or charge you to begin the trial.

When the trial ends, you must choose a paid plan and provide a payment method to continue using paid features. If you do not subscribe, you will not be charged.

02 Plans and pricing

In plain termsChoose monthly or annual billing. Prices are in U.S. dollars, and applicable taxes may be added.

Essentials: $9.99 per month or $99 per year.
Care Management: $16.99 per month or $169 per year.
Complete Care: $24.99 per month or $239 per year.

The plan, billing interval, promotional discount, taxes, and total displayed during checkout apply to your purchase.

03 What a subscription covers

In plain termsOne paid subscription covers one care workspace and includes unlimited invited family and caregiver members.

The workspace owner manages the subscription. Invited members’ access remains subject to their assigned roles and permissions.

Each additional care-recipient workspace requires its own subscription. When paid access ends, it ends for that workspace and its invited members.

04 Paid enrollment and automatic renewal

In plain termsA paid subscription begins only after you choose a plan, provide a payment method, and confirm your purchase.

Monthly subscriptions renew automatically each month, and annual subscriptions renew automatically each year, using the payment method on file until canceled.

Your selected plan, price, billing interval, renewal terms, and recurring-payment authorization are displayed before you complete checkout.

05 Billing and cancellation

In plain termsYou may update your payment method or cancel online through the Stripe Customer Portal.

The workspace owner can access the portal through Account & Billing to manage payment information, view invoices, and cancel the subscription.

Cancel before the next renewal date to prevent the next charge. Cancellation takes effect at the end of the current paid billing period, and paid access continues until then.

If you cannot access the billing portal, email support@advantagedigital.co from the email address associated with your account.

06 Refunds

In plain termsPayments are generally nonrefundable, and we do not provide prorated refunds or credits for unused time, except where required by law.

If you cancel after a renewal payment has been processed, access continues through the end of that paid billing period, and the subscription will not renew again.

A written promotional offer or checkout term may provide different refund rights. Nothing on this page limits rights that cannot legally be waived.

07 Failed payments

In plain termsWe may retry a failed renewal charge and notify you so you can update your payment method.

If your subscription otherwise remains current, paid access may continue for up to seven days while the payment is resolved.

If payment remains unresolved, access may be suspended or the subscription may be canceled. Updating the payment method through the Stripe Customer Portal may restore access after payment is confirmed.

08 Promotions and price changes

In plain termsPromotional pricing may apply. Checkout will explain the discount and what happens when it ends.

Any eligibility requirements, promotional period, and post-promotion price will be disclosed before purchase. Unless an offer says otherwise, the subscription renews at the disclosed standard plan price after the promotion ends.

We may update plans, features, or prices for future billing periods.

Before a change affects an existing paid subscription, we will provide advance notice as required by applicable law and explain how to cancel before the new price takes effect.

09 Questions

In plain termsQuestions about billing or cancellation go to a real person.

AdVantage Digital, LLC

The Caregiving Concierge™ by AdVantage Digital

support@advantagedigital.co